General: Except for emergencies (asthma attacks, lacerations, etc.), please do not bring your child to the office to be examined if he or she does not have an appointment. We can improve diagnostic accuracy and minimize waiting room delays for both you and other patients if you'll be courteous enough to call ahead for appointments.
To make an appointment for a well check-up, follow-up, or ADHD follow-ups, please call as much in advance as possible. That way we are able to schedule a time for your child that is convenient for you and for us. For more urgent situations or illnesses, we do our best to schedule your child for that day.
The doctors do their best to keep on schedule; however, emergencies arise which may cause you to wait. Please be patient with us, knowing that if you had an emergency, we would put you first.
Rescheduled Appointments: We recommend and greatly appreciate that you call the office 24 hours in advance to make or change an appointment. This will give another child the opportunity to use your original appointment time. If you are running late or are unable to make an appointment, please let us know as soon as possible. If you are going to be more than 20 minutes late for a well check-up, you may be asked to reschedule for a later day.
Family Appointments: Please do not ask the doctor to "just take a quick look" at another child "as long as we are here." "Quick peeks" lead to diagnostic inaccuracies and an additional fee, which your insurance will not cover. Please schedule an appointment for each child that needs to be seen.
The Doctors are always available for emergency calls, but we ask that you adhere to our policy.
1. Please call before going to the emergency room. It is much more economical for your child to be seen in the office. Call the office number at 281-494-2255. If the office is closed, call the answering service at 281-583-6712, or you can call our office number and it will give you the answering service phone number. You will be called back as soon as possible.
2. If it is urgent, please tell the person that it is urgent. If your call has not been returned in 30 minutes, please call back.
3. If it is a true emergency and there is not time to call, we will understand, but please make every effort to call first. If you go to the emergency room, with a non-emergency we will view that as a choice to see the emergency room physician. Please remember that the doctor is available after hours only for medical emergencies.
Available 24 hours, 7 days a week
Phone: 281.494.2255 Fax: 281.494.2266
We welcome your questions and are here to help you in your important task of raising a happy healthy child. During regular clinic hours there is a nurse available by phone to help you with your questions and concerns. Our nurses have your child's medical record available for documentation as well as accurate information on his/her medical history. They are best able to make recommendations in keeping with the medical advice of your child's physician. You may find the answers to some of your questions in the Health Tips section of this website.
Our nurses are very knowledgeable about many aspects of caring for children, including nutrition, minor illness care and common growth and development issues. They can also help you if you are unsure whether your child needs an appointment. We receive many calls each day, some in clusters. Phones are especially busy Monday and Friday mornings. If a nurse is not available to take your call directly, your call will be placed on a hold and answered on the next available basis or the voice-mail system where you can leave a brief message regarding your concerns. Please spell your child's first and last name, their age, usual physician and your name and number, preferably one which accepts "blocked" calls. A nurse will return your call within 1 or 2 hours--usually much sooner. PLEASE LET THE RECEPTIONIST KNOW RIGHT AWAY IF YOUR CALL IS AN EMERGENCY.
If you need to refill a prescription, want a prescription called in, or have any questions about your child's health care, please don't hesitate to call and talk to one of the nurses or check our prescription policy . If they can't help you, your problem will be relayed to one of the doctors. The doctor will not be able to talk to you immediately, but will return your call. For results of lab tests, or special evaluations, you may call the office. However, it is our policy to notify you if anything unusual or abnormal is found.
For new prescriptions, we ask that you make an appointment to see one of our doctors. It is difficult to make an accurate diagnosis over the phone. An examination can help ensure that your child receives the proper treatment. In general, our policy is not to call any antibiotics over the phone.
For existing illnesses that require a periodic medication refill, please call during office hours to refill your child's medication, and have your prescription and pharmacy telephone numbers ready. Please do not call for routine medication refills after hours.
Prescriptions for ADD/ADHD require at least a 3-day notice. By Texas state law, the prescription must be in writing and filled within 21 days. ADD/ADHD prescriptions cannot be phoned in to a pharmacy. These prescriptions can be picked up in the office or mailed, depending on location.
